So, if you’ve been following along, you’ll remember that the villain of the last piece, Smart Telecommunications — wait, let me try that again — “Smart” Telecommunications, have a sub-standard internet service. I also have my mobile phone account with them, which could come under the category of having all your eggs in one basket.
3G, doesn’t work. That’s pretty much it. For the first three months I was here, whenever I was at home, I couldn’t make or receive calls, or send or receive SMS. If I stepped out of the building and into a different cell zone, everything was usually dandy, but at home, where I spend most of my time, nothing. I spent two months complaining several times a week at their office and over the phone. However both these approaches were fraught with difficulty – in their offices the 3G signal was perfect, of course, and to complain from home … well its pretty hard if your phone doesn’t work. My girlfriend’s phone (also a Smart subscription) also didn’t work in my apartment despite both phones having a 5-bar signal.